Privacy Policy

Introduction

Bonita Wood Plumbing ("Bonita Wood Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit lakewoodcoemergencyplumbers.com, request plumbing services, contact us, or otherwise interact with our business.

Please read this policy carefully. By using our website, submitting a form, or providing information to us — whether you are requesting drain cleaning, water heater repair, or any other service in our service areas — you acknowledge the practices described here.

Information We Collect

We collect information that you provide directly to us, information generated through your interactions with our website and services, and information received from service providers where applicable.

Information You Provide

When you call, email, submit a website form, schedule an appointment, request an estimate, or communicate with us — for example, when booking hydro jetting or sewer line repair — we may collect:

• Name, phone number, email address, mailing address, and service address.
• Details about the plumbing issue, requested service, property, appointment availability, and access instructions.
• Communications you send to us, including emails, messages, feedback, reviews, or service inquiries.
• Billing, invoice, payment, and transaction information needed to process authorized services.
• Information necessary to prepare estimates, complete work, respond to emergencies, or provide customer support.
• Information you voluntarily provide regarding property conditions, household needs, or safety concerns.

Information Collected Automatically

When you use our website, we or our service providers may automatically collect limited technical and usage information, such as:

• IP address, browser type, operating system, device type, and general location inferred from an IP address.
• Pages viewed, links selected, referring website, visit date and time, and website interactions.
• Cookies, similar technologies, and preference information that help the website function and help us understand website performance.
• Diagnostic information used to maintain security, detect abuse, and troubleshoot website issues.

This information may not directly identify you on its own, but it may be associated with information that identifies you in certain circumstances.

How We Use Information

We use personal information for legitimate business and service-related purposes, including to:

• Respond to inquiries, service requests, estimates, and appointment requests.
• Schedule, dispatch, perform, document, and follow up on plumbing services — from toilet repair to bathroom remodeling.
• Communicate about appointments, technician arrival updates, invoices, payments, warranties, and customer support.
• Process authorized payments and maintain transaction records.
• Assess service needs, prepare estimates, obtain materials, coordinate permits, and comply with applicable legal requirements.
• Improve website content, services, customer experience, operations, and website security.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Send service-related communications and, where permitted by law, marketing communications about our services, offers, or promotions.
• Enforce our agreements, resolve disputes, and protect the rights, property, safety, and security of Bonita Wood Plumbing, our customers, and others.

We aim to use only the information reasonably needed for the purposes described in this policy. To learn more about our company and values, visit our About page.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand site activity, measure performance, and improve content.

You can typically manage or delete cookies through your browser settings. If you disable cookies, some website features may not function properly.

If we use analytics, advertising, call-tracking, scheduling, payment, or form-processing providers, those providers may use their own cookies or similar technologies under their respective privacy policies.

How We Share Information

Bonita Wood Plumbing does not sell personal information for money. We may share personal information only as reasonably necessary for our business operations, legal obligations, and service delivery.

We may share information with:

• Service providers that support website hosting, form processing, scheduling, dispatch, communications, payment processing, accounting, security, marketing, analytics, and other business functions.
• Technicians, employees, and authorized contractors who need the information to assess, schedule, perform, manage, or support requested services — including our 60 skilled professionals serving Denver, Arvada, and other service areas.
• Product suppliers, manufacturers, permit offices, inspectors, utilities, and other project-related parties when necessary to complete authorized work, process warranties, obtain permits, or respond to an emergency.
• Professional advisers such as attorneys, accountants, insurers, and auditors when reasonably necessary.
• Government agencies, law enforcement, courts, or other parties when required by law, subpoena, court order, legal process, or to protect rights, safety, property, or security.
• A successor organization in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business.

We do not authorize service providers to use personal information for purposes unrelated to providing services to us, except as permitted by their own legal obligations or privacy terms.

Advertising and Analytics

We may use third-party tools that help us understand website traffic, measure advertising performance, manage online listings, improve website content, or communicate with prospective customers. These tools may collect device, browser, interaction, and general-location information through cookies or similar technologies.

If we engage in targeted advertising or process personal data for that purpose, Colorado residents may have the right to opt out. You may submit an opt-out request by emailing us at bonitawoodplumbing@gmail.com with the subject line "Privacy Opt-Out Request."

Where applicable, we will honor legally required browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is received.

Your Privacy Choices

You may make the following choices regarding your personal information:

Colorado Privacy Rights

If you are a Colorado resident and the Colorado Privacy Act (CPA) applies to our processing of your personal data, you may have rights to:

• Confirm whether we process your personal data and access that data.
• Correct inaccuracies in your personal data.
• Delete personal data, subject to applicable exceptions.
• Obtain a portable copy of certain personal data you provided to us.
• Opt out of processing for targeted advertising, sale of personal data, or certain profiling decisions.

You may exercise these rights by emailing bonitawoodplumbing@gmail.com with the subject line "Colorado Privacy Request" or by calling (720) 704-4398.

Appeal Process

If we decline to act on your request, you may appeal by replying to our decision or submitting an email with the subject line "Privacy Request Appeal." Please explain why you believe the decision should be reconsidered. We will review the appeal and respond within the time required by applicable law.

Colorado privacy notices generally must identify categories of personal data processed, processing purposes, sharing practices, consumer-rights request methods, and any applicable sales or targeted-advertising disclosures.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods may depend on:

• The nature of the information and the service provided
• Warranty needs for services such as tankless water heater installation or pipe repiping
• Accounting and tax obligations
• Legal requirements and dispute resolution
• Fraud prevention and legitimate business operations

When information is no longer needed, we will delete, de-identify, or securely dispose of it as appropriate, subject to applicable technical and legal limitations.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, payment system, or storage method can be guaranteed completely secure.

The Federal Trade Commission advises businesses to safeguard sensitive customer information and to ensure their actual practices match the privacy promises they make.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information without appropriate consent, please contact us immediately. We will take reasonable steps to delete the information as required by applicable law. Federal children's privacy rules may require certain covered websites to provide notice and obtain verifiable parental consent before collecting personal information from children under 13.

Third-Party Websites

Our website may link to third-party websites, including manufacturers, payment providers, mapping services, social-media platforms, review platforms, and other external resources. We do not control third-party privacy practices, content, security, or availability.

Please review the privacy policy of any third-party website before providing information or engaging with its services. For clarity on our own terms, please review our Terms & Conditions and Disclaimer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after an updated policy is posted is subject to the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.